• Lighting up the black hole of customer service

    Lighting up the black hole of customer service

    The gravitational force in a black hole is so high that light is not transmitted to the external world – that’s why its called a black hole. What do you do when your patients fall into a black hole? When a patient leaves the office, information regarding patient issues and compliance with treatment plan are

  • Celebrity privacy breaches and high school physics

    Celebrity privacy breaches and high school physics

    In this second part of a series devoted to demystifying patient privacy, Danny Lieberman, founder of Pathcare, the private social network for doctors and patients, talks about the damage caused by patient privacy breaches and explains why patient data security is like high school physics. In our previous post on patient privacy, we noted that

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